SIT50422 Diploma of Hospitality Management
Duration
Total duration 104 weeks
Qualification Description
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions.
This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for acquiring targeted skills in accommodation services, cookery, food and beverage and gaming.
The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.
No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Delivering unit of competency:
This qualification has 28 units of competency, comprising of 11 core & 17 elective units.
| Unit Code | Unit Title | Core/Elective |
| SITXCCS015 | Enhance customer service experiences | Core |
| SITXCCS016 | Develop and manage quality customer service practices | |
| SITXCOM010 | Manage conflict | |
| SITXFIN009 | Manage finances within a budget | |
| SITXFIN010 | Prepare and monitor budgets | |
| SITXGLC002 | Identify and manage legal risks and comply with law | |
| SITXHRM008 | Roster staff | |
| SITXHRM009 | Lead and manage people | |
| SITXMGT004 | Monitor work operations | |
| SITXMGT005 | Establish and conduct business relationships | |
| SITXWHS007 | Implement and monitor work health and safety practices | |
| SITXCCS010 | Provide visitor information | Elective |
| SIRXOSM004 | Analyse performance of social media and online business tools | |
| SITHIND005 | Use hygienic practices for hospitality service | |
| SITHIND008 | Work effectively in hospitality service | |
| SITEEVT023 | Plan in-house events | |
| SITTTVL001 | Access and interpret product information | |
| BSBCMM411 | Make presentations | |
| BSBINS401 | Analyse and present research information | |
| SITXCRI003 | Respond to a customer in crisis | |
| SITEEVT020 | Source and use information on the events industry | |
| SIRXOSM007 | Manage risk to organisational reputation in an online setting | |
| SIRXOSM002 | Maintain ethical and professional standards when using social media and online platforms | |
| SITXCCS019 | Prepare quotations | |
| SIRXSTR001 | Develop an ecommerce strategy | |
| SITXHRM012 | Monitor staff performance | |
| SITXCCS012 | Provide lost and found services | |
| SITXWHS006 | Identify hazards, assess and control safety risks |
Vocational Outcome
Participants will also be eligible to seek employment working in a small, medium or large enterprise, in a variety of industries, in both the public and private sector. Graduates with no prior work experience should expect to enter the industry in positions such as banquet or function manager, bar manager, café manager, club manager, executive housekeeper, front office manager, motel manager, restaurant manager or unit manager catering operations.
Academic Pathway
On completion of this qualification, candidates may choose to undertake the SIT60322 Advanced Diploma of Hospitality Management or other Advanced Diploma qualifications from the BSB Business Services Training Package or any other training package to further enhance their career opportunities in their chosen field.
Course Delivery & Assessment Methods
- Delivery and assessment strategies are selected to reflect the nature of the elements and performance criteria of the competency together with the needs and learning style of the participants. Delivery and assessment method includes a blended learning practice including learning management system (Moodle).
- Assessment methodology may include but is not limited to: observation, project/ report, case study, role play, exercises, activities; and written/oral tasks including multiple choice, questions and answer, essays, true/false and presentations.
Entry Requirements
- Students must be over 18 years of age,
- Students must have completed an overseas equivalent of Year 12
- Students must have either an IELTS score of 5.5 total or above with no band lower than 5.0 or
- Paper based (PBT) TOEFL score of 550 or above or
- Internet based (iBT) TOEFL score of 78 or above and must provide documentation to that effect.
- Mature age students will also be considered without the minimum education requirements but with relevant work experience within chosen area of study and a demonstrated capacity to meet course requirements.
- Entry requirements will be checked at enrolment in line with the RTO’s Student entry requirements, selection, enrolment and orientation policy.
Credit Transfer & Recognition of Prior Learning
Have you worked or studied in this field before? RPL will gives you an opportunity to be recognised for skills, experience and study that you may have already attained. To gain RPL you will need to contact with our marketing & admission team for RPL kit, which will provide you detail information & a complete process of RPL.
Timetable
| Shift # 1 (Weekdays)
|
Monday, Tuesday: 8 am – 4 pm
Wednesday: 8 am – 1 pm |
| Shift # 2 (Weekend)
|
Thursday, Friday: 8 am – 4 pm
Saturday: 8 am – 1 pm |
| Shift # 3 (Evening) | Monday – Thursday: 5:00 pm –10:00 pm |
Intakes Date
| Year | Term 1 | Term 2 | Term 3 | Term 4 | Term 5 | Term 6 | Term 7 | Term 8 |
| 2024 | 15/01/24 | 26/02/24 | 15/04/24 | 27/05/24 | 08/07/24 | 19/08/24 | 30/09/24 | 11/11/24 |
| 2025 | 13/01/24 | 24/02/24 | 14/04/24 | 26/05/24 | 07/07/24 | 18/08/24 | 29/09/24 | 10/11/24 |
For admission, please contact us:
Tel: +61 02 80660278
E-mail: admissions@austrasia.edu.au
ABN: 33 616 949 412
RTO: 45303 | CRICOS: 03659K
Academic Pathway
On completion of this qualification, candidates may choose to undertake the SIT60315 Advanced Diploma of Hospitality Management or other Advanced Diploma qualifications from the BSB Business Services Training Package or any other training package to further enhance their career opportunities in their chosen field.
Course Delivery & Assessment Methods
- Delivery and assessment strategies are selected to reflect the nature of the elements and performance criteria of the competency together with the needs and learning style of the participants. Delivery and assessment method includes a blended learning practice including learning management system (Moodle).
- Assessment methodology may include but is not limited to: observation, project/ report, case study, role play, exercises, activities; and written/oral tasks including multiple choice, questions and answer, essays, true/false and presentations.
Entry Requirements
- Students must be over 18 years of age,
- Students must have completed an overseas equivalent of Year 12
- Students must have either an IELTS score of 5.5 total or above with no band lower than 5.0 or
- Paper based (PBT) TOEFL score of 550 or above or
- Internet based (iBT) TOEFL score of 78 or above and must provide documentation to that effect.
- Mature age students will also be considered without the minimum education requirements but with relevant work experience within chosen area of study and a demonstrated capacity to meet course requirements.
- Entry requirements will be checked at enrolment in line with the RTO’s Student entry requirements, selection, enrolment and orientation policy.
Credit Transfer & Recognition of Prior Learning
- Have you worked or studied in this field before? RPL allows you the opportunity to be recognised for skills, experience and study that you may have already attained. To gain RPL you will need to contact the college for our RPL kit, which will guide you through the process of presenting your evidence.
Timetable
| Session # 1 (Weekdays) | Monday, Tuesday: 8 am – 4 pm
Wednesday 8am-1pm |
| Session # 2 (Weekend) | Thursday, Friday: 8 am – 4 pm
Saturday 8am-1pm |
| Session # 3 (Evening) | Monday-Thursday: 5:00pm – 10:00pm |
Intake Dates
| Year | Term 1 | Term 2 | Term 3 | Term 4 | Term 5 | Term 6 | Term 7 | Term 8 |
| 2024 | 15/01/24 | 26/02/24 | 15/04/24 | 27/05/24 | 08/07/24 | 19/08/24 | 30/09/24 | 11/11/24 |
| 2025 | 13/01/24 | 24/02/24 | 14/04/24 | 26/05/24 | 07/07/24 | 18/08/24 | 29/09/24 | 10/11/24 |
For admission please contact us:
Tel: +612 8066 0278
E-mail: admissions@austrasia.edu.au
ABN: 33 616 949 412
RTO: 45303
CRICOS: 03659K
